Destinatários

This course is designed for persons who are aspiring to the Microsoft Teams Voice Engineer role. The Microsoft Teams Voice Engineer:

• plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer
• must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer
• is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration.
• collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also
• works with administrators for other workloads, including networking, identity, licensing, security, and compliance.

Pré-requisitos

Before attending this course, students should have intermediate knowledge of the following topics from MS-700: Managing Microsoft Teams:

• Plan and configure a Microsoft Teams environment
• Manage chat, teams, channels, and apps
• Manage calling and meetings
• Monitor and troubleshoot a Microsoft Teams environment

Objetivos

• Plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services
• Manage Teams Voice Users, Teams Devices, and perform common troubleshooting tasks

Programa

• Plan and configure Teams Phone
• Manage Teams Phone