Module 1: Course Introduction

• Scenario based learning
• The CSI approach
• Certification
• Get to know each other

Module 2: The Journey

• Introduction to the scenario
• The CSI approach: What is the vision? Where are we now?

Module 3: Organizational Change Management (OCM)

• Purpose and approaches
• Essentials for successful Improvement
• Implementing Successful Change
• Continual Improvement of OCM

Module 4: The Desire

• The CSI approach: Where do we want to be?

Module 5: Communications

• Good communication
• Communication Principles
• Communication Techniques
• Types of communication

Module 6: Roadmap

• The CSI Approach: How do we get there?

Module 7: Metrics and Measurements

• Metrics and Measurements in CSI
• Cascades and Hierarchies
• Metrics Categories
• Assessments
• Reporting

Module 8: Check, Control, and Redirect

• The CSI approach: Did we get there?

Module 9: Stay Tuned

• The CSI approach: How do we keep the momentum?

Module 10: Guiding Principles

• The guiding principles
• Applying the guiding principles

Module 11: Exam Preparation

• Mock exam exercise