• Presencial
  • Training

ITIL® 4 Specialist: Create, Deliver & Support


ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

This course is also available in an E-learning format. For more information, select this link: ITIL® 4 Specialist: Create, Deliver & Support

Why take this ITIL 4 Create, Deliver & Support training?

This course not only teaches you how value streams can be built and managed holistically, but also how continuous improvement iterations and feedback loops can be included in value streams. The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing and ways of managing work.

About the exam

The exam is closed book with forty (40) multiple-choice questions. The pass grade is 70% (28 out of 40 questions). The exam lasts 90 minutes and can be taken online.

The course includes the certification exam and a second exam opportunity!

  • If the result of the first exam is not successful, the trainee has a second opportunity for certification:
  • Valid for trainees who do not pass the first exam, that is, it will not be valid for no-shows;
  • It must be done within a maximum period of 6 months after the first exam;
  • It will be done online, through Remote Proctoring, so the trainee can do it from home or from the office;
  • The trainee receives directly in the email that he / she used to register his / her first exam, all information and instructions on how to book this second exam. This process will be the trainee’s responsibility, with Rumos having no intervention in the process of scheduling the second exam;
  • It is personal and non-transferable and associated individually with each trainee.

Destinatários

This course is aimed at individuals who are continuing their journey in service management, such as ITSM managers and aspiring ITSM managers, ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to develop their knowledge further.

Pré-requisitos

For this course, you are required to have obtained your ITIL 4 Foundation certificate. You will need to provide us with a copy of this certificate upon registration in order to take this course.

Objetivos

This course prepares candidates for the ITIL 4 Create, Deliver & Support exam. After completing this course, candidates can demonstrate sufficient understanding of ITIL 4 and apply it to the creation, delivery and support of services, as described in the syllabus. After passing the exam, candidates will be awarded the ITIL 4 Create, Deliver and Support certificate. This certification is one of the prerequisites for the ITIL 4 Managing Professional designation which assesses the candidate’s practical and technical knowledge of how to run successful, modern IT-enabled services, teams and workflows.

The purpose of the ITIL 4 Create, Deliver & Support course is:

  • to provide the candidate with an understanding of how to integrate different value streams and activities;
  • to teach the candidate to create, deliver and support IT-enabled products and services, and to apply relevant practices, methods and tools;
  • to provide the candidate with an understanding of service performance, service quality and improvement methods.

Metodologia

This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the participants’ understanding of ITIL 4. Participants who have completed this course, and have done some self-study, are suitably prepared to take the associated ITIL 4 CDS exam.

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Rumos is an affiliate of Quint. Quint is an ATO of PeopleCert.

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  • Se a inscrição for cancelada com antecedência superior a 5 dias úteis da data de início do curso, a Rumos não efectuará qualquer facturação ao cliente.
  • Se a inscrição for cancelada com antecedência igual ou inferior a 5 dias, a Rumos procederá à facturação do valor da inscrição, dando no entanto ao cliente a possibilidade de transferir a sua inscrição para uma nova data. Esta garantia é válida por 6 meses, não se responsabilizando a Rumos se o curso não se repetir nesse período.
  • Pela não comparência do participante no curso sem cancelamento da inscrição a Rumos facturará o valor da inscrição, perdendo o formando o direito à participação no curso.
  • A viabilidade de realização de um curso depende de um número mínimo de inscrições. A Rumos reserva o direito de cancelar um curso por falta de viabilidade deste, notificando esse facto aos inscritos com o mínimo de 5 dias úteis de antecedência.

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Consente que os seus dados sejam utilizados, nos termos da nossa Politica de Privacidade, para o contacto/envio de:

Ações de informação, de marketing de produtos e serviços, como campanhas e eventos?

Para mais informações, consulte a Política de Privacidade do Grupo Rumos.
pode retirar o seu consentimento a qualquer momento através do botão Cancelar subscrição ou Unsubscribe que estão presentes em cada comunicação enviada, bem como exercer os direitos descritos na politica de privacidade

ITIL® 4 Specialist: Create, Deliver & Support

  • Datas
    16 Mar a 18 Mar 2020
    Lisboa
  • Horário
    Laboral
    das 9h00 às 18h00
  • Nº Horas
    24
  • Preço
    1800€

ITIL® 4 Specialist: Create, Deliver & Support

Área

Dados

Como chegou até nós

Os seus dados pessoais são recolhidos em conformidade com o Regulamento Geral de Proteção de Dados (RGPD).

Consente que os seus dados sejam utilizados, nos termos da nossa Politica de Privacidade, para o contacto/envio de:

Ações de informação, de marketing de produtos e serviços, como campanhas e eventos?

Para mais informações, consulte a Política de Privacidade do Grupo Rumos.
pode retirar o seu consentimento a qualquer momento através do botão Cancelar subscrição ou Unsubscribe que estão presentes em cada comunicação enviada, bem como exercer os direitos descritos na politica de privacidade