• Presencial
  • Training

ITIL® 4 Leader: Digital & IT Strategy


The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The ITIL® 4 Leader: Digital & IT Strategy (DITS) elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organizational goals. The course provides guidance on how the strategy should impact the design, delivery, and support of services throughout the service value chain of an organization.

The ITIL® 4 Digital & IT Strategy course is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals, and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision, and build a robust digital strategy for long term growth.

 

O curso inclui o respectivo exame de certificação

About the exam:

Candidates must pass all the Case Study assignments in order to take the exam.

Case study assessment:

  • This is an ‘open book’ assessment.
  • Consists of 4 assignments based on a case study.
  • Pass score is 75% (30 out of 40 marks).
  • Duration:
    • 3 assignments of 60 minutes, 1 assignment of 90 minutes in the group work format, or,
    • 4 individual written assignments of 60 minutes each in individual format.

Exam:

  • This is a ‘closed book’ exam.
  • Duration: 60 minutes
  • 30 multiple-choice questions.
  • The pass score is 70% (21 out of 30 questions.
  • The exam can be taken Online

 

Destinatários

The course aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organisation against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth

Pré-requisitos

For this course, a minimum of three years of IT managerial experience is required, and you are required to have obtained your ITIL 4 Foundation certificate. You will need to provide us with a copy of this certificate upon registration in order to take this course.

Programa

  • Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities
  • Understand how to leverage digital strategy to react to digital disruption
  • Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  • Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • Understand the risks and opportunities of Digital & IT Strategy
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy

Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities

  • Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:
    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate

Understand how to leverage digital strategy to react to digital disruption

  • Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation
  • Understand the key concepts: Business Strategy and Business Models, Digital and IT Strategy, Product Management and Service Management
  • Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value

  • Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management

Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology

  • Show how an organization viability is related to how agile, resilient, lean, continuous and co-creational it is
  • Analyse the VUCA factors and address them in a Digital and IT Strategy
  • Explain and compare three levels of digital disruption: Ecosystem, Industry/market, Organizational
  • Show how an organization position in a particular market or industry is influenced by factors as customer/market relevance, operational excellence, Internal and external focus, Balanced approach.
  • Use a digital positioning tool to determine the appropriate position for a digital organization

Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

  • Know how to apply different approaches to achieve customer / market relevance
  • Know how to achieve operational excellence in the four dimensions of service management
  • Understand the financial aspects of Digital and IT Strategy
  • Assess strategic approaches for digital organizations

Understand the risks and opportunities of Digital & IT Strategy

  • Explain the concept of risk management in the context of a digital organization
  • In the context of Digital and IT Strategy, explain how to identify risk and assess risk
  • Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
  • Explain the concept of innovation, including its key elements and techniques
  • Know how to apply techniques to develop and maintain a culture of innovation

Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

  • Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
  • Explain how to define and communicate a vision and a strategy
  • Know how to use business cases to advocate for a Digital and IT Strategy

Understand how to implement a Digital and IT Strategy

  • Know how to define operating models for digital organizations
  • Explain the major skills required of leaders in a digital organization
  • Apply different approaches to strategy coordination and implementation
  • Explain approaches to POMs
  • Explain how to assess success of a Digital and IT Strategy
  • Explain the typical activities of a digital transformation program

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ITIL® 4 Leader: Digital & IT Strategy

  • Datas
    15 Nov a 18 Nov 2021
    Lisboa
  • Horário
    Laboral
    das 9h30 às 16h30
  • Nº Horas
    24
  • Preço
    2100€

ITIL® 4 Leader: Digital & IT Strategy

Área

Dados

Como chegou até nós

Os seus dados pessoais são recolhidos em conformidade com o Regulamento Geral de Proteção de Dados (RGPD).

Consente que os seus dados sejam utilizados, nos termos da nossa Politica de Privacidade, para o contacto/envio de:

Ações de informação, de marketing de produtos e serviços, como campanhas e eventos?

Para mais informações, consulte a Política de Privacidade do Grupo Rumos.
pode retirar o seu consentimento a qualquer momento através do botão Cancelar subscrição ou Unsubscribe que estão presentes em cada comunicação enviada, bem como exercer os direitos descritos na politica de privacidade