Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities

• Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Understand how to leverage digital strategy to react to digital disruption

• Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation
• Understand the key concepts: Business Strategy and Business Models, Digital and IT Strategy, Product Management and Service Management
• Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value

• Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management

Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology

• Show how an organization viability is related to how agile, resilient, lean, continuous and co-creational it is
• Analyse the VUCA factors and address them in a Digital and IT Strategy
• Explain and compare three levels of digital disruption: Ecosystem, Industry/market, Organizational
• Show how an organization position in a particular market or industry is influenced by factors as customer/market relevance, operational excellence, Internal and external focus, Balanced approach.
• Use a digital positioning tool to determine the appropriate position for a digital organization

Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

• Know how to apply different approaches to achieve customer / market relevance
• Know how to achieve operational excellence in the four dimensions of service management
• Understand the financial aspects of Digital and IT Strategy
• Assess strategic approaches for digital organizations

Understand the risks and opportunities of Digital & IT Strategy

• Explain the concept of risk management in the context of a digital organization
• In the context of Digital and IT Strategy, explain how to identify risk and assess risk
• Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
• Explain the concept of innovation, including its key elements and techniques
• Know how to apply techniques to develop and maintain a culture of innovation

Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

• Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
• Explain how to define and communicate a vision and a strategy
• Know how to use business cases to advocate for a Digital and IT Strategy

Understand how to implement a Digital and IT Strategy

• Know how to define operating models for digital organizations
• Explain the major skills required of leaders in a digital organization
• Apply different approaches to strategy coordination and implementation
• Explain approaches to POMs
• Explain how to assess success of a Digital and IT Strategy
• Explain the typical activities of a digital transformation program