The purpose of the Practitioner qualification is to confirm whether the delegate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.
O curso inclui o respetivo exame de certificação. O exame será realizado na tarde do último dia do curso.