ISO/IEC20000 Auditor Course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit. The course introduces both theoretical and practical knowledge to course participants. Students will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization.
This course is aimed at existing third-party or internal auditors who wish to understand the specific requirements of auditing IT Service Management Systems for conformance with the ISO/IEC 20000 standard.
O curso inclui o respetivo exame de certificação. Atendendo ao contexto de pandemia COVID-19, o prazo para realização do seu exame foi alargado para 6 meses, após a data de término do curso. Saiba mais em Centro de Exames.