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ITIL® 4 Specialist High-velocity IT


This course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focussing on rapid delivery of products & services to obtain maximum value.

The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.

The course is based on the ITIL 4 best practice service value system featured in the latest guidelines.

About the exam
  • The exam is closed book with forty (40) multiple-choice questions. The pass grade is 70% (28 out of 40 questions).
  • The exam lasts 90 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.

 

The course includes the certification exam and a second exam opportunity!

  • If the result of the first exam is not successful, the trainee has a second opportunity for certification:
  • Valid for trainees who do not pass the first exam, that is, it will not be valid for no-shows;
  • It must be done within a maximum period of 6 months after the first exam;
  • It will be done online, through Remote Proctoring, so the trainee can do it from home or from the office;
  • The trainee receives directly in the email that he / she used to register his / her first exam, all information and instructions on how to book this second exam. This process will be the trainee’s responsibility, with Rumos having no intervention in the process of scheduling the second exam;
  • It is personal and non-transferable and associated individually with each trainee.

 

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Destinatários

  • Individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments

Pré-requisitos

  • Candidates must hold the ITIL 4 foundation certificate

Programa

The course will help students to:

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Know how to contribute to achieving value with digital products
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
    • Understand the following terms:
      • Digital organization
      • High velocity IT
      • Digital transformation
      • IT transformation
      • Digital products
      • Digital technology
    • Understand when the transformation to high velocity IT is desirable and feasible
    • The five objectives associated with digital products – to achieve:
      1. Valuable investments – strategically innovative and effective application of IT
      2. Fast development – quick realization and delivery of IT services and IT-related products
      3. Resilient operations – highly resilient IT services and IT-related products
      4. Co-created value – effective interaction between service provider and consumer
      5. Assured conformance – to governance, risk and compliance (GRC) requirements
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
    • Understand how high velocity IT relates to:
      • The four dimensions of service management
      • The ITIL service value system
      • The service value chain
      • The digital product lifecycle
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
    • Understand the following concepts:
      • Ethics
      • Safety culture
      • Toyota Kata
      • Lean / Agile / Resilient / Continuous
      • Service-dominant logic
      • Design thinking
      • Complexity thinking
    • Know how to use the following principles, models and concepts:
      • Ethics
      • Safety culture
      • Lean culture
      • Toyota Kata
      • Lean / Agile / Resilient / Continuous
      • Service-dominant logic
      • Design thinking
      • Complexity thinking
  • Know how to contribute to achieving value with digital products
    • Know how the service provider ensures valuable investments are achieved
    • Know how to use the following practices to contribute to achieving valuable investments:
      • Portfolio management
      • Relationship management
    • Know how the service provider ensures fast deployment is achieved
    • Know how to use the following practices to contribute to achieving fast deployment:
      • Architecture management
      • Business analysis
      • Deployment management
      • Service validation and testing
      • Software development and management
    • Know how the service provider ensures resilient operations are achieved
    • Know how to use the following practices to contribute to achieving resilient operations:
      • Availability management
      • Capacity and performance management
      • Monitoring and event management
      • Problem management
      • Service continuity management
      • Infrastructure and platform management
    • Know how the service provider ensures co-created value is achieved
    • Know how to use the following practices to contribute to achieving co-created value with:
      • Relationship management
      • Service design
      • Service desk
    • Know how the service provider ensures assured conformance is achieved
    • Know how to use the following practices to contribute to achieving assured conformance:
      • Information security management
      • Risk management

ITIL® 4 Specialist High-velocity IT

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