This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
Why take this ITIL 4 Create, Deliver & Support training?
This course not only teaches you how value streams can be built and managed holistically, but also how continuous improvement iterations and feedback loops can be included in value streams. The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing and ways of managing work.
Este curso e-learning inclui
- Conteúdos disponíveis 24/7 durante 120 dias
- Manual e o Exame de Certificação (presencial ou online proctored)
- Sessão de apoio 4h Rumos
Oferta Especial: até 15 de agosto 2020, inscreva-se com 15% de desconto!
Este curso também está disponível no formato Presencial / Live Training. Para mais informações aceda ao link: ITIL® 4 Specialist: Create, Deliver & Support
About the exam
The exam is closed book with forty (40) multiple-choice questions. The pass grade is 70% (28 out of 40 questions). The exam lasts 90 minutes and can be taken online.