• Presencial

ITIL® 4 Managing Professional Transition


The purpose of this course is to prepare candidates for the ITIL 4 Managing Professional Transition exam

ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The ITIL 4 Certification scheme:

ITIL® 4 Managing Professional Transition 1 Rumos, Formação e Serviços em Tecnologias da Informação

To be awarded the designation ITIL 4 Managing Professional, candidates need to demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 Core publications:

  • ITIL 4 Foundation
  • Create, Deliver and Suppport (CDS)
  • Drive Stakeholder Value (DSV)
  • High Velocity IT (HVIT)
  • Direct, Plan and Improve (DPI)

 

About the Exam:

The exam is closed book with forty (40) multiple choice questions. The pass score is 70% (28 out of 40 questions). The exam lasts 90 minutes.

 

O curso inclui o respetivo exame de certificação. 

Destinatários

Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wishing to develop their knowledge and application.

Pré-requisitos

An ITIL Expert qualification or at least 17 credits in ITIL V3 or ITIL 2011.

Objetivos

  • allow candidates of the previous iteration of ITIL the opportunity of a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional
  • provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied
  • provide candidates with an understanding of the key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve, and also ITIL 4 Foundation.

Metodologia

This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the candidates understanding of ITIL 4. Students who have attended this course, and have done some self study, are suitably prepared to take the associated ITIL 4 Foundation test.

Programa

The course deals with the main elements of ITIL 4 Managing Professional and ITIL 4 Foundation:

  • ITIL 4 Foundation: Becoming familiar with the basis of the service value system (SVS) and the four dimension model used to consider every component of the SVS.
  • ITIL 4 Specialist: Create, Deliver & Support: Integrating the various value streams and activities involved in creating, delivering and supporting IT products and IT services, including the supporting practices, methods and tools.
  • ITIL 4 Specialist: Drive Stakeholder Value: Converting demand into value and looking at all types of interaction between service providers and customers, users, suppliers and partners.
  • ITIL 4 Specialist: High Velocity IT: Applying Lean principles and a DevOps way of working to supplement working with Agile and Scrum.
  • ITIL 4 Strategist: Direct, Plan & Improve: Learning the practical skills required to create an organization that continuously improves.

ITIL® 4 Managing Professional Transition

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