ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The ITIL 4 Certification scheme:
To be awarded the designation ITIL 4 Managing Professional, candidates need to demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 Core publications:
- ITIL 4 Foundation
- Create, Deliver and Suppport (CDS)
- Drive Stakeholder Value (DSV)
- High Velocity IT (HVIT)
- Direct, Plan and Improve (DPI)
About the Exam:
The exam is closed book with forty (40) multiple choice questions. The pass score is 70% (28 out of 40 questions). The exam lasts 90 minutes.
O curso inclui o respetivo exame de certificação.