Destinatários

Pré-requisitos

• Certificado ITIL Expert (v3) ou
• No mínimo 17 créditos dos módulos Foundation Intermediate / Practitioner

Objetivos

• allow candidates of the previous iteration of ITIL the opportunity of a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional
• provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied
• provide candidates with an understanding of the key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve, and also ITIL 4 Foundation.

Programa

The course deals with the main elements of ITIL 4 Managing Professional and ITIL 4 Foundation:

• ITIL 4 Foundation: Becoming familiar with the basis of the service value system (SVS) and the four dimension model used to consider every component of the SVS.
• ITIL 4 Specialist: Create, Deliver & Support: Integrating the various value streams and activities involved in creating, delivering and supporting IT products and IT services, including the supporting practices, methods and tools.
• ITIL 4 Specialist: Drive Stakeholder Value: Converting demand into value and looking at all types of interaction between service providers and customers, users, suppliers and partners.
• ITIL 4 Specialist: High Velocity IT: Applying Lean principles and a DevOps way of working to supplement working with Agile and Scrum.
• ITIL 4 Strategist: Direct, Plan & Improve: Learning the practical skills required to create an organization that continuously improves.